Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment organisations may realise by deploying Office 365. Forrester Consulting carried out their research by interviewing four existing customers with multiple years of experience using Office 365 and also conducted on online survey with 204 other organisations using the solution.
Office 365 is the software-as-a-service (SaaS) version of Microsoft business products including Office Professional Plus, Exchange, Skype for Business, SharePoint, Yammer, and OneDrive.
The study examined 5 key benefit pillars of Office 365 including Technology, Mobility, Control & Compliance, Business Intelligence, and Real-time communication.
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